What good is a warranty if your plants die by the time you get your replacement unit?

Don't think this can happen to you? Here's a review I found on one of my competitor's Amazon listing. This is probably more the reality of the warranty game. 


Most manufacturers offer an extended replacement warranty on their products but have you ever gone through the process of making a warranty claim? How long will it take to get a replacement unit? Who pays the cost of shipping? Generally customers must file a warranty claim, ship the damaged unit back to the manufacture for inspection to determine the validity of warranty claim. If you warranty is approved your claim must be processed and a new unit shipped out (usually from China). This process can take up to a few weeks. On top of that what happens if your warranty claim is denied? Now you’ve waited weeks while your plants wither only to find out that your warranty has been denied. The real question is what happens to your crops during this waiting period? The benefits of waiting for a so-called “free” replacement light becomes insignificant compared to the value of the crop that gets destroyed while waiting.
At Growgreatplants.com realize that professional growers cannot afford downtime. This is why our warranty is one of the best in the industry. If you’re grow light fails to operate within our warranty period we will ship you a replacement unit immediately, no questions asked. Our goal is to make sure you do not have any downtime, not to drown you in forms and red tape while your watching your crops wither and die.

Here’s how it works:
1) Contact us via email and let us know what problems your having with your unit. We will try to fix the problem. If the problem is a manufacturer defect we will start the warranty replacement process immediately.

2) We will arrange to ship a new replacement unit immediately.
Note: you will be charged for this replacement unit (including shipping) at this time. Once your warranty claim has been validated you will be credited the full amount for the replacement light (minus shipping).

3) You ship us back the damaged unit (our cost).

4) You will be notified via email and your account credited once we have determined that the damaged unit falls under the terms of the warranty agreement. This process usually takes one to two weeks.

Our ultimate goal is to make sure you have the least amount of downtime possible if something goes wrong. That’s our Guarantee.